Terms and Conditions


 The services provided by LOCK AND GO SMART STORAGE LTD are governed by these “Terms & Conditions of Service”.

The “Terms and conditions of service” set by LOCK AND GO SMART STORAGE LTD shall be deemed and considered as an integral part of each individual contract for storage and for any other service finalized with the Customer and could not be severable from the contract itself. 


The following definitions apply to the “Terms and Conditions of Service” governing the contract for storage and for any other service finalized with the customer, as follows: “we”, “us”, “our”, the “staff in charge” mean LOCK AND GO SMART STORAGE LTD and any partners and associates of LOCK AND GO SMART STORAGE LTD; “Customer /s”, “you” and “your” mean the customer holder of a storage receipt hereinafter “receipt”.


Your contract for storage and for other services is entered into with the Company LOCK AND GO SMART STORAGE LTD, owner of the website www.paphosluggagestorage.com, and accepting to store your luggage/item and/or to provide you with different services. By leaving your luggage on our premises and luggage storage, you accept our terms and conditions set in our storage contract and/or in the contract for the provision of different services, on your behalf and / or on behalf of any other interested person.

Our terms and conditions refer to our employees, directors and agents. These terms and conditions may be changed in writing by one of our fully empowered authorized executive only. Should you entrust your luggage to us giving us oral or written instructions which are in conflict with these “terms and conditions”, and which have not been expressly authorized and approved by us in writing, we shall not be bound by any of such instructions.


The luggage storage service consists in keeping in storage at our facilities (luggage deposit with staff or/and automatic lockers) your luggage/items for the period indicated on your receipt and specifically from the day and time of delivery of the luggage/item(s) to the estimated day and time of collection you indicated on the receipt.

  • Customer is hereby informed that he/she does not have a right to withdraw from the transaction, which he/she expressly waives in light of the specificity of the service, and that the reservation is non-refundable.
  • The reservation email and/or receipt that LOCK AND GO SMART STORAGE LTD sends with the reservation constitutes the reservation.
  • Locations are open seven days a week. Business hours may slightly differ depending on the storage, please double check it inside each specific storage page.
  • Reservations can be made on the website 24 hours a day.
  • Animals are forbidden in all lockers and/or on all premises.
  • Locations are completely non-smoking.
  • Access is limited to persons over the age of 18 or accompanied minors.  
  • No storage of perishable foodstuffs.
  • Maximum weight allowed per locker is 35 KG.
  • The Customer is responsible for verifying the size and weight of his/her luggage before making a reservation on the site.
  • No claim or refund request will be accepted in the event luggage exceeds these dimensions and/or weight.
  • The Customer is also responsible for ensuring that the door of the locker is securely closed before leaving the LOCK AND GO SMART STORAGE LTD location;
  • His/her luggage is locked (codes, locks, etc.) and identified (a tag with the Customer’s name and contact telephone number);
  • He/she has not left any valuables in his/her luggage, for which the Customer remains responsible and for which LOCK AND GO SMART STORAGE LTD declines all liability;
  • There are no animals in his/her luggage;
  • He/she has left nothing inside the locker when he/she leaves the location for the last time. 
  • The Customer is responsible for his/her luggage and its contents.

It is the Customer’s responsibility not to leave any identity documents or other documents necessary for travel in the locker. The Customer acknowledges having taken all precautions and measures necessary to ensure that he/she has not left any documents required for travel in the locker. Failing this, LOCK AND GO SMART STORAGE LTD shall in no event be liable for any negligence on the part of the Customer.


In the case of late withdrawal of luggage during the business hours, LOCK AND GO SMART STORAGE LTD will charge, besides the regular hourly cost of rental, an extra cost for each hour delayed. After the payment is concluded the Customer will be able to withdrawn the luggages / personal belongings.

If the withdrawal is not occurred before the closing time of the store (if applicable), but will occur the next day (or the next days), LOCK AND GO SMART STORAGE LTD will charge, besides the regular daily cost of rental, an extra cost for each day delayed. After the payment is concluded the Customer will be able to withdrawn the luggages / personal belongings.


If after 24 hours from the expiration time the locker is still occupied, we have the right to deassing the locker and seize any item or luggage that is in the locker. Customer can retrieve his/her items after paying extra cost for the time starting by the expiration of the reservation until the collection of the items. Any item or luggage that is forgotten/found and not claimed will be destroyed 5 days from the end of the reservation.

 – If forwarding a forgotten item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of € 35 will be required , plus shipping costs, which depend on the weight, destination and shipping method (ordinary post, UPS, etc.).


Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.

LOCK AND GO SMART STORAGE LTD does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks, jewelry); other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.

The following items can be accepted by LOCK AND GO SMART STORAGE LTD only upon written specific authorization or if they are expressly part of the commercial offer of LOCK AND GO SMART STORAGE LTD: food and  pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces.

You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by LOCK AND GO SMART STORAGE LTD. These directions may change at any time.


The Customer acknowledges and agrees that LOCK AND GO SMART STORAGE LTD. and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.


You warrant, represent and guarantee to us that:

(A) your contact details have been accurately reported on our storage receipt or on the online form;

(B) the contents of your baggage do not cause damage to any other luggage transported by us and/or stored with us;

(C) the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations;

(D) all applicable laws and regulations have been complied with, in addition to the provisions of this contract;

(E) the economic value of each piece of luggage including its content does not exceed € 1,000.

You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.


No liability is attributable to LOCK AND GO SMART STORAGE  LTD in case of delayed and/or uncollected luggage/item(s) beyond opening/closing times of our premises.

LOCK AND GO SMART STORAGE LTD will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.

LOCK AND GO SMART STORAGE LTD will not be liable for any missed flights, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.


Unless otherwise agreed, you agree to pay us the charges and fees for the storage, including the credit card commission, or for the execution of different services, upon collection of your baggage/item stored, alongside with any value added tax on transportation within payment terms agreed, for the luggage deposit with staff. For the automatic lockers service, you will be charged on your credit card at the moment of the online or on-site purchase.


If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Cyprus law.